Event Helpmate
FREQUENTLY  ASKED  QUESTIONS  &  ANSWERS

	We will need to use the Event Helpmate program on several computers in our church office as well as on a home computer.   Is Event Helpmate multi-user capable – that is, can multiple networked computers share a common database simultaneously?  And, are there additional fees for multi-user use of the product?  FIND ANSWER
	Do you provide free technical support with the purchase of Event Helpmate?  FIND ANSWER
	If we do not purchase a support plan subscription at the time of our software purchase, can we purchase a support plan subscription later? Is there any benefit to purchasing the support plan up-front?  FIND ANSWER
	What are the minimum and recommended hardware/software requirements to run Event Helpmate?  FIND ANSWER
	How much does Event Helpmate cost?  FIND ANSWER
	Are there any record input limitation in Event Helpmate?  FIND ANSWER
	If I purchase Event Helpmate, can I receive a refund if it does not meet my expectations?  FIND ANSWER
	We would like to order Event Helpmate. What is the next step?  FIND ANSWER
	What forms of payment do you accept?  FIND ANSWER
	Do I need Microsoft Access to use Event Helpmate?  FIND ANSWER
	What is your upgrade policy?  FIND ANSWER
	Do you provide any training seminars for the Event Helpmate software?  FIND ANSWER

Question:  We will need to use the Event Helpmate program on several computers in our church office as well as on the pastor’s home computer.   Is Event Helpmate multi-user capable – that is, can multiple networked computers share a common database simultaneously?  And, are there additional fees for multi-user use of the product?

Answer:  Yes, Event Helpmate can be used in this manner.  In order to use Event Helpmate in a multi-user environment (ie. on more than 1 computer), a "site" license level for the product must be obtained (ItemID: EH2004SITE). 

Also, our unique "Replication" feature in Event Helpmate allows even non-networked computers to use Event Helpmate and then merge their data files into one.  For example, let's say that one of the users would like to spend their Friday afternoon at home on their notebook computer doing some data entry work.  Let's also assume that the secretary at the organization's office needs to also be working (adding, modifying, deleting, etc.) in the database.  No problem with Event Helpmate's Replication feature.  When the user working from home is finished with his/her work, he/she can send their copy of the data file back to the office where it can be synchronized (merged) with the data file there.  Upon completion of this synchronization process, the 2 different data files are merged into one.

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Question:  Do you provide free technical support with the purchase of Event Helpmate?

Answer:  Yes.  We provide 60 days of initial startup support free with the purchase of the Event Helpmate software.  In this way you are covered for any installation/startup problems or any functionality questions you may have (unlimited incidents). Approximately 15 days before your 60-day introductory support period expires, we will notify you via e-mail (or by postal mail if we do not have an e-mail address for your account).  At this time, if you have not already purchased a yearly subscription to one of our 4 affordable Support plans, you will have the option to do so.  For more details about our support offerings, please see the following page of our website:  http://www.helpmate.net/services/support.htm

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Question:  If we do not purchase a support plan subscription at the time of our software purchase, can we purchase a support plan subscription later?  Is there any benefit to purchasing the support plan up-front?

Answer:  Our support plan subscriptions can either be purchased "up-front" at the time of the software purchase or at any time thereafter. If an annual support subscription is purchased along with your initial software purchase, you'll receive a 20% discount off the normal support subscription pricing.  With your software purchase, you’ll receive a free initial 60-day startup support period. If you purchase an annual support plan subscription at the time of your software purchase, we will activate your annual support plan at the time your initial support period expires (you’ll actually receive 14 months of technical support and software maintenance coverage this way).

The benefits of purchasing a support plan "up-front" with your software purchase are:

1. You'll receive a 20% discount on your support plan subscription.

2. You can be assured that there will be no lapse of coverage when your initial 60-day support period expires.  Your annual support subscription will be automatically activated at the end of your initial 60-day support period.

3. You will "lock in" the current subscription rate for the annual support plan – which are subject to increases from time to time.

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Question:  What are the minimum and recommended hardware/software requirements to run Event Helpmate?

Answer:  Please see the following link for details on the minimum & recommended system requirements for Event Helpmate:
http://www.helpmate.net/products/eh2004/requirements.htm

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Question:  How much does Event Helpmate cost?

Answer:   Please see the Event Helpmate pricing page.

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Question:  Are there any record input limitation in Event Helpmate?

Answer:  No, there are no limitations.  Technically speaking, you are limited to a data file size of 2GB (which is a Microsoft Access limitation).  However, typical Event Helpmate data files are in the 20-40MB range - nowhere near the 2GB (2000MB) limitation.

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Question:  If I purchase Event Helpmate, can I receive a refund if it does not meet my expectations?

Answer:  Yes.  Event Helpmate comes with a 30-day money back guarantee. If, within 30-days of your purchase (or within 30-days from the actual delivery date if you pre-order the product before its production release), you find that the product does not meet your needs for any reason, you may return it for a full refund of the purchase price. 

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Question:  We would like to order Event Helpmate. What is the next step?

Answer:  

ORDERING BY PHONE:  To place your order by phone, please call our toll-free sales line at 888-858-3247 (M-F 9-5 EST).

ORDERING THROUGH THE INTERNET:  Our website provides a secure online ordering system. You can order online at the following section of our website: www.helpmate.net/order

ORDERING BY POSTAL MAIL OR FAX:  If you prefer to order by postal mail or fax, you can use our Event Helpmate order form to facilitate this. 

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Question:  What forms of payment do you accept?

Answer:  We offer several payment options. These are as follows:

CREDIT CARD:  We currently accept MasterCard, VISA, Discover, and American Express. You can purchase by credit card through our website’s secure online ordering system (www.helpmate.net/order) or through our toll-free sales line (888-858-3247).

CHECK:  We currently accept payment by check as long as the funds are in U.S. dollars. To pay by check, please complete a Event Helpmate Order Form and then deliver it to us with your check by either postal mail or by fax. When sending by fax, we will process your check as an electronic funds transfer from your bank account.

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Question:  Do I need Microsoft Access to use Event Helpmate?

Answer:  No.  Although our Event Helpmate product is based on the Microsoft Access® database program, it is not necessary for you to have any form of Access® loaded onto your computer.  For computers that are running MS Access, the installation of Event Helpmate will not affect or alter your MS Access installation in any way.

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Question:  What is your upgrade policy?

Answer:  

Whenever a "Service Release" (maintenance update) is produced for the Event Helpmate product, it will be posted to our website for download by any clients (as well as those evaluating the product). In addition, all clients covered enrolled in either our "Premium", "Standard", or "eSupport Plus" support plans at the time the service release is published (as well as new clients who within 60-days of their initial purchase) will receive the Service Releases on CD by postal mail automatically at no charge. Those clients not covered by these support plans can download the Service Releases from our website at any time. If these clients wish to receive the Service Release on CD, a $15 fee is required.

All clients covered enrolled in either our "Premium" or "eSupport Plus" support plan at the time of a full version product upgrade as well as new clients (within 60-days of their initial purchase) receive the full version product upgrade at no charge. Those clients not covered by these support plans at the time of the full version product upgrade release are offered discounted upgrade pricing.

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Question:  Do you provide any training seminars for the Event Helpmate software?

Answer:  Yes we provide both Telephone based and On-site Training Seminars. Please see the Training section of our website for more details regarding our training offerings. 

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