A Testimonial from:
Greenville Free Methodist Church
Greenville, IL
Jan 2006
"When I came
to this job in 1997, we had a church database that was terribly expensive,
hard to use, and took hours on hold to get through to the technical support
department. Finally, in 2000 we changed programs, and the new one worked so
much better than the previous one. However, it was still not great. We
limped through and decided to “upgrade” that program in 2004. The result was
awful. We had so much trouble with it, and we decided to find a
different program for 2005.
I tried out at least 3 other programs and
looked at a couple more, but the easiest by far to navigate through was
Church Helpmate. I called Helpmate a couple of different times with
specific questions about the program and they were very helpful and
explained how to do whatever it was I was trying to do. As a result,
we decided to go with Church Helpmate, and we have not regretted it since.
The
conversion of our old data was done
quickly and we were able to jump in with both feet. In the fall of 2005, we
beta tested 2006 version of Church Helpmate and found that most of the
features that we had suggested be included in the new version had been
included.
Specifically, here are some reasons we are so happy with Church Helpmate:
-
The ease with which information can be both
entered and accessed.
-
The information that we put into the program,
we can get out in great, easily customizable reports.
-
We have had very few technical support
issues, but the ones that we have had (mostly regarding how to do something
rather than function of the program) have been answered quickly and
effectively. I know that I can e-mail Helpmate and have a response within an
hour or two. If it is an issue that needs faster attention, my phone calls
are answered promptly or returned if necessary.
-
I like the personal attention that we get
from all of the staff at Helpmate.
-
It is straightforward and does the tasks that
we need it to do.
-
The multiple tasks of the single program
(contributions, groups, attendance, etc.) makes our lives so much easier
because we aren’t having to move between programs.
Overall, we have been very satisfied and can’t find anything to complain
about. On a scale of 1-10, Church Helpmate gets an 11 !"
Chrisy Ennen
Executive Assistance, Greenville Free Methodist Church
Helpmate Customer Since:
Oct 2004
Helpmate Products Used:
Church Helpmate
Event Helpmate
Church website:
www.greenvillefmc.org
